New smart plug firmware update fails

New smart plug firmware update fails
New smart plug firmware update fails
2019-05-02 09:43:37
Model: Adapter
Hardware Version:
Firmware Version:

Hello - there is a new smart plug firmware update availyand every time I try to update it, it says the update failed. We had a power outage, so my timer schedules won’t work, and it won’t allow me to fix that until the update is complete. Any troubleshooting suggestions?

0
0
#1
Options
1 Reply
Re:New smart plug firmware update fails
2019-05-02 16:18:36

@brittanyblue 

 

 

I would recommend doing a factory reset and then reconfiguring the plug.  This will confrim if the plug was damaged or not during the power outage and at the end of the configuration you will be instructed to preform the firmware update if  still needed.

 

Best Regards 

0
0
#2
Options