To whom it may concern, (06/07/19)
Bought your product on Monday, May 27, 2019… easily installed, picture quality great. Went to use at work from my android phone on Wednesday, and it worked for two days. On the third day, I started getting: “Connection Error Unable to connect with the server. Please make sure you have internet connection or try again later.” The picture would just spin, but I kept getting detection notices so the camera was still working but I could not see my dogs which was the reason for the camera. I contacted your chat support when I got home and they were absolutely terrible.
I decided to unplug camera, uninstall app and start over.
Everything worked fine again for about two days and then the exact same thing happened again. Called your tech support, but they were not much better than you chat support.
I decided to unplug camera again, uninstall app and start over again.
It again worked for about two days then the exact same thing. Same message, still getting detection reports, but can’t see a picture.
I just came home again and did everything all over again. It’s working now, but I don’t go to work until Monday, but plan to be out over this weekend. If I can’t view my dogs while I am out, I will return and buy a different company’s product.
Is there anyone in there that can help with this situation???