Deco App not showing all options

Deco App not showing all options
Deco App not showing all options
2019-06-13 16:31:50
Model: Deco
Hardware Version: V1
Firmware Version: 1.8.5

I do not have all the options available on my app that are pictured in the User Guide. Especially the 2.4 and 5Ghz band control. Why not?

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#1
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14 Replies
Re:Deco App not showing all options
2019-06-17 18:08:57

@Wingerbra 

 

 

Can you elobrate on what you feel is missing?   For band control do you mean setting seperate SSIDs and passwords?  

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#2
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Re:Re:Deco App not showing all options
2019-06-29 12:43:08

No I mean I cannot turn off 2.4 ghz or 5 ghz radio signal, but it says I can in the manual. The manual also says I can check bandwidth from the Deco app, but there is no option in the app for it

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#3
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Re:Deco App not showing all options
2019-07-03 23:59:25

@Wingerbra 

 

If you have the Deco M4 the firmware may not be out yet.

 

If you have the Deco M5 or Deco M9 provide some screenshots so we can see what you are looking at.

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#4
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Re:Re:Deco App not showing all options
2019-07-23 21:45:44

I have the W2400 and we are having the same issue. In wireless settings there’s nothing about 2.4 or 5ghz 

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#5
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Re:Re:Re:Deco App not showing all options
2019-07-23 21:50:30

Here’s a screenshot

File:
B71B30F8-9742-4106-9C7F-3344C6660872.pngDownload
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#6
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Re:Deco App not showing all options
2019-07-25 21:02:40

@Wingerbra 

 

 

As we know at this time the W2400 has not had this feature added yet. 

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#7
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Re:Re:Deco App not showing all options
2019-07-25 21:32:49

According to the manual it does. Why does the manual say it has features that it doesn’t really have?

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Re:Re:Re:Deco App not showing all options
2019-07-25 21:41:12

Nudged1 wrote

According to the manual it does. Why does the manual say it has features that it doesn’t really have?

 

Here is the manual for the Deco W2400, page 6 has the wireless settings: https://static.tp-link.com/2019/201904/20190416/1910012509_Deco%20M4_UG_REV1.0.1.pdf

 

If you are seeing otherwise please provide a picture or screenshot what you are referencing so we can look into it.

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#9
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Re:Re:Re:Re:Deco App not showing all options
2019-07-26 01:20:20

Do not act like we are stupid. We both know you all updated the user guide after seeing this post. You did not update to well though. The user guide still shows we have options for WPS and Bandwidth testing. Neither is actually available in the app. Tell your editors to quit copying and pasting from other equipment. I bought this based on the number of options available according to the user guide which I downloaded before making the purchase. Here is the screenshot

File:
Screenshot_20190725-200959_Adobe Acrobat.jpgDownload
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#10
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Re:Re:Re:Re:Re:Deco App not showing all options
2019-07-26 01:36:32
We also purchased after looking at the manual that we got from their site. I was looking at the manual from the site when I took my screenshot and it showed ability to control both 2.4 and 5.0 ghz. that was the reason we purchased this model
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#11
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