I just had a support chat technician close the chat while I was applying the trouble shooting steps they had provided. The problem had not yet been resolved and I was left in the middle of everything! You can see by the time stamps in the chat that I was responsive and clearly communicated what I was doing to maintain an active dialogue so, there is no excuse for this! It's not like I walked away and left the chat open. you can see in the image I included that I even said "BRB" to indicate that it may take me a minute to log back in (The app had timed out while waiting for the chat to begin).
This is just appalling behavior and completely inexcusable!