KASA NOT STAYING ONLINE on I PHONE when we leave home.

KASA NOT STAYING ONLINE on I PHONE when we leave home.
KASA NOT STAYING ONLINE on I PHONE when we leave home.
2019-09-16 15:57:39
Model: KC200
Hardware Version:
Firmware Version:

WE Cannot keep the Kasa APP online when we leave the home.  I go to my Smart Home App when away from home and check signal strength and it is great.  i am sure the camera's are indeed working, JUST NOT ON MY I PHONE....help anyone.

 

i have logged out, deleted app so many times.....but when we leave the home.....they are OFFLINE on i phone.

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Re:KASA NOT STAYING ONLINE on I PHONE when we leave home.
2019-09-16 19:17:43

@nita 

 

If the cameras are showing offline only when you leave the house that could be related to the remote control feature or what gives you the ability to control the camera remotely.

 

Go into the cameras settings again and see if there is a menu item for "Remote Control". Try to enable it if it is there.

 

If possible, look at the LED lights on the camera and note what is the color of the light. Is it blinking green or solid green?

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