HS210 Light turns on and then off. HELP!

HS210 Light turns on and then off. HELP!
HS210 Light turns on and then off. HELP!
2019-09-29 20:52:21 - last edited 2019-10-01 20:16:51
Model: HS210
Hardware Version:
Firmware Version:

I am trying to Install HS210 into a 3-way light switch for house lights (not LED) with no dimmer. Once I get through the setup, I can control the switch successfully (in app and can hear click on switch), but the light comes on for a brief second and then turns off.  

 

I’ve attached a photo of the wires going into my two existing light switches that have different colors. The playroom has grey, black & red (with a white wire in the box but not connected). The dining room has black, white and red. Both have ground wires not attached.   

 

I tried to to find a solution in the community posts but only seem to find others having the issue without a reply of how it was fixed. I’ve tried lots of different wiring but none resolved it. Please help!

 

Hopefully this can be the post where others can find an answer. 

File:
3A97A73E-9785-47F9-A25E-A5247F0648DF.jpegDownload
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Re:HS210 Light turns on and then off. HELP!-Solution
2019-10-01 00:08:32 - last edited 2019-10-01 20:17:10

@B.Will  You Are A Genius!!  Thank you so much!!  That worked like a charm. Thank you for your help. I wouldn’t have figured that out. So for anyone else with issues I suggest posting a phot of the ‘before’ wiring. 

 

@B.Will  I am using the 2nd unit on another light. Can you help me again, please? Photo attached. 

File:
34A30D9A-32C8-4200-A6F4-75BE5B62C806.jpegDownload
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Re:HS210 Light turns on and then off. HELP!-Solution
2019-10-01 01:52:39 - last edited 2019-10-01 20:16:51

@B.Will  You did it again!  I found a white line and hooked it up and it worked. You ROCK!  I appreciate your help so much. 

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6 Replies
Re:HS210 Light turns on and then off. HELP!
2019-09-30 00:38:25

@Jordan99x 

 

Looks like the red and black are the travelers.

The grey and white are the common/load.

Sounds like you can only replace the playroom because that has the spare white(neutral).

You can use the other 210 on another 3way.

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Re:HS210 Light turns on and then off. HELP!-Solution
2019-10-01 00:08:32 - last edited 2019-10-01 20:17:10

@B.Will  You Are A Genius!!  Thank you so much!!  That worked like a charm. Thank you for your help. I wouldn’t have figured that out. So for anyone else with issues I suggest posting a phot of the ‘before’ wiring. 

 

@B.Will  I am using the 2nd unit on another light. Can you help me again, please? Photo attached. 

File:
34A30D9A-32C8-4200-A6F4-75BE5B62C806.jpegDownload
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Re:HS210 Light turns on and then off. HELP!
2019-10-01 00:55:57 - last edited 2019-10-01 00:57:22

@Jordan99x 

 

Your Welcome, glad to be of help.

On this one the white and red are the travelers.

The black is common/load.

I do not see a white(neutral), is there a neutral in the box?

If not maybe there is one on the other end of the 3way?

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Re:HS210 Light turns on and then off. HELP!-Solution
2019-10-01 01:52:39 - last edited 2019-10-01 20:16:51

@B.Will  You did it again!  I found a white line and hooked it up and it worked. You ROCK!  I appreciate your help so much. 

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Re:HS210 Light turns on and then off. HELP!
2019-10-01 19:40:43 - last edited 2019-10-01 19:41:50

@Jordan99x 

 

Again Your Welcome.

If you could give Thumbs Up, and click on Best Solution in my posts that helped

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Re:HS210 Light turns on and then off. HELP!
2019-10-01 22:22:12

@B.Will   Added the thumbs up and such. If there is anything else I can do I would be DELIGHTED to help you out after your spot on advice!  Thanks again!!!

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