Ring 2 Connection Problems

Ring 2 Connection Problems
Ring 2 Connection Problems
a week ago
Model: Archer CR700
Hardware Version: V1
Firmware Version: V1.1.0

The live video does not work.  When I tap "Go Live" it says activating device but it never shows video.  Does anyone know what I need to chnage on the router to correct this problem.

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#1
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2 Replies
Re:Ring 2 Connection Problems
a week ago

@roseguera 

 

Looks like a couple of users have the issue as well: https://www.reddit.com/r/Ring/comments/bmc0a8/ring_doorbell_2_live_view_stuck_on_activating/

 

Was the doorbell just installed or was it working for some time?

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Re:Ring 2 Connection Problems
a week ago
just installed. Called ring customer support and they sent me out a new device. same issue as the first original. This is why I think it is the TP-Link router.
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