Camera constantly initiating

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Camera constantly initiating

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Camera constantly initiating
Camera constantly initiating
2020-07-03 17:20:17
Model: NC450  
Hardware Version: V2
Firmware Version:

Hi there, 

 

I can no longer see my NC450 camera, everytime I try and view it, it says initiating. I've tried unplugging it. I wanted to try and forgot camera but I can't even access the setting on the app.  I'm using and iPhone and nothing seems to work but it works on my partners android. Any suggestions would be appreciated. 
 

Thanks

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Re:Camera constantly initiating
2020-07-07 16:14:42

@Kellym 

 

Test the local connection first by connecting to the same Wi-Fi of the camera. If that works, disable your Wi-Fi and see if the remote now works.

 

Try logging out of the TPCamera app by selecting the character icon. If that still does not work reinstall the app on your phone.

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