Only 3 of 6 outlets work

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Only 3 of 6 outlets work

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Only 3 of 6 outlets work
Only 3 of 6 outlets work
2020-07-06 19:29:20
Model: HS300  
Hardware Version:
Firmware Version:

Hello,  Not sure why only 3 outlets are working on the smart power strip.  I can use the app and see the white light (each outlet) on and can use the smart app to toggle on/off but no power is coming out of the outlet.  Anyone know how to fix this issue?

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Re:Only 3 of 6 outlets work
2020-07-08 15:24:53

@lllDNYlll 

 

If the physical button is not working then that may be a physical failure.

 

Move the device to a completely different outlet and test the device again with the physical buttons. I would do one more factory reset while on a different outlet. If you still get no response then I would reach out to support.

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