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Was trying to switch to a new network, but now I can no longer access the extender network at all

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Was trying to switch to a new network, but now I can no longer access the extender network at all

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Was trying to switch to a new network, but now I can no longer access the extender network at all
Was trying to switch to a new network, but now I can no longer access the extender network at all
2020-07-16 01:16:27 - last edited 2020-07-16 01:19:12
Model: RE220  
Hardware Version:
Firmware Version:

I switched to a new internet service provider yesterday from AT&T. I tried to change the network through the TP Link website. It allowed me to login and locate the new network, but would not allow me to connect. Now I can no longer log into my TP Link account because it said I need to be connected to a TP Link network. 

 

It keeps taking me to the "Trying to Configure the Range Extender?" page. 

 

I'm very much a novice so I do not understand all these errors. Can someone help me at a remedial level?

 

Thank you!

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Re:Was trying to switch to a new network, but now I can no longer access the extender network at all
2020-07-16 18:43:09

@muellka2 

 

Factory default the extender to get it to a state of installing it for the first time. To do that hold the reset pinhole while it is plugged in for 15 seconds.

 

You should now be able to configure the extender like you did before.

 

Here is how you would use your web browser to configure it: https://www.tp-link.com/us/support/faq/2485/

 

Here is how you could use our Tether app: https://www.tp-link.com/us/support/faq/1373/

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