Firmware update error

Firmware update error
Firmware update error
2020-09-26 17:55:42
Model: Archer C20
Hardware Version: V5
Firmware Version: 3.16.0 0.9.1 v6038.0 Build 190925 Rel.62876n

Hi, I get firmware update error - 4503 file not accepted  i tried to update with global and local file both plz help 

 

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Re:Firmware update error
2020-09-28 17:13:16

@Mudit 

 

If you look below your router, what is the country code that is in parenthesis?

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Re:Firmware update error
2020-09-29 12:36:41
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Re:Firmware update error
2020-09-30 21:11:05

@Mudit 

 

Thank you for the picture.

 

A couple of things I would recommend:

 

1. Make sure you extracted the .zip file and were uploading the .bin file to the router.

 

2. Reach out to your local support team. The reason being there are two different versions of the firmware for the C20. So if you were using or trying the EU version there is still the US version, and we do have US products in your region. However, your local TP-Link support team would know if that would be an alternative solution or a bad one.

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