Can't get iOS Widget working

Can't get iOS Widget working
Can't get iOS Widget working
2020-09-27 20:23:05 - last edited 2020-10-06 14:34:08

Hi All - I can't get the Kasa widget working on my phone. On the widget screen I go the bottom and tap "Edit", then tap the "+", but I don't see Kasa in the list of widgets to select from. 

 

I'm a long time iOS user, but never did much with widgets before so I could be overlooking something simple here. Below is some info about the app, my phone, and some settings. Any suggestions would be greatly appreciated. 

 

Kasa App version  2.25.0 build 810  
iOS version 14.0.1
iPhone Xs

 

 

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1 Accepted Solution
Re:Can't get iOS Widget working-Solution
2020-10-04 09:30:35 - last edited 2020-10-06 14:34:08

@Tony I finally figured it out. Basically step 7 of the link doc below needs to be updated. Instead of tapping "+", you need to scroll to the bottom and tap "Customize". 

 

https://www.tp-link.com/us/support/faq/2293

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Re:Can't get iOS Widget working
2020-09-30 20:49:15

@Jon_Ian 

 

Please download the latest Kasa app v2.26 to see if that resolves  your issue.

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Re:Can't get iOS Widget working
2020-09-30 23:48:09

@Tony No luck. Tried rebooting the phone, and deleted the app and did a fresh install.

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Re:Can't get iOS Widget working-Solution
2020-10-04 09:30:35 - last edited 2020-10-06 14:34:08

@Tony I finally figured it out. Basically step 7 of the link doc below needs to be updated. Instead of tapping "+", you need to scroll to the bottom and tap "Customize". 

 

https://www.tp-link.com/us/support/faq/2293

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Re:Can't get iOS Widget working
2020-10-06 14:34:30

@Jon_Ian 

 

Thank you for the update and solution. I will see if we can get that updated for other users.

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