Deco app

Deco app
Deco app
2020-11-03 00:04:43
Model: Deco M4
Hardware Version:
Firmware Version:

So when I open the app and go to the advanced settings in the router settings, nothing comes up. The units are working and the wifi is working but I cannot configure anything on the app. I've uninstalled and reinstalled the app but to no avail.

 

Anyone else have this issue? (Reconnecting the units will be my next step) 

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#1
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12 Reply
Re:Deco app
2020-11-03 22:16:11

@Gizmokr 

 

Make sure the Deco is not running in access point mode (Advanced > Operating Mode). In AP Mode, there are fewer options compared to router mode.

 

If you set up the Deco with your email, then you should be the owner, and not a manager already so that should be fine.

 

I would also reboot the system if that has not been done yet.

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Re:Deco app
2020-11-03 22:20:32

@Tony when I open the advanced setting nothing comes up. It's a blank. I'll try rebooting the system by disconnecting all the powers source and maybe even reconfigure the network. 

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Re:Deco app
2020-11-15 13:13:25

@Gizmokr 

 

I have the same problem. The app shows nothing. No Deco's, nothing connected and virtually no options. 
 

iphone 12 pro with latest iOS and latest deco app.

 

I posted this in Deco forum but it got deleted 🤔

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Re:Deco app
2020-11-15 19:52:15

@Gizmokr I am seeing a blank Advanced section in the Deco App on Android as well.  

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Re:Deco app
2020-11-15 21:25:52

@opendave 

 

have you tried power cycling main deco?

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Re:Deco app
2020-11-15 21:46:56

@mjrw85 Yes, a couple of times.  And verified I am running the latest firmware too.

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Re:Deco app
2020-11-16 23:53:08

@opendave 

 

I was able to fix the problem only by deleting the network and set up as a new one. Power cycling and resetting wouldn't just do it. 

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Re:Deco app
2020-11-16 23:57:34

@Gizmokr that sounds like a major pain.  Are there any new features worth the hassle?  For example, has the ability to specify WiFi channels finally been added?

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#9
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Re:Deco app
2020-11-17 00:08:44
Cant set your own channel... but this was a one time thing. Had this since last year never had a problem. Actually, internet was still working when the app showed nothing.
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#10
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Re:Deco app
2021-01-21 19:41:14

@Gizmokr 

I'm having the same issue. Not settings possible in the app. The wifi seems to be working bit I need to makensome changes to 2.4 network but can't do it. Was there any solition in the end?

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#11
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