Ethernet connection not working on Windows 11 PC

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Ethernet connection not working on Windows 11 PC

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JL2102

2023-12-23 18:29:45

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Registered: 2023-12-23

Ethernet connection not working on Windows 11 PC

2023-12-23 18:29:45

Model: TL-PA9020P KIT

Hardware Version: V4

Firmware Version:

I have connected both units of the AV2000 Powerline Adapter to the outlet near my router, and an outlet near my PC. Both are connected. All three lights are on, on both units. If I open the tpPLC utility software, it states that both units are connected. BUT my pc is not receiving any connection.

1. I have tried factory resetting both units
2. I have tried using the other port on both units
3. I have tried using different ports on the router
4. I updated the firmware on both units

The tpPLC utility shows they are connected, but there is no ethernet internet access on my PC.

Please help.

Thank you so much!

1 Reply

Sunshine

2023-12-27 01:32:45

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Registered: 2018-12-17

Re:Ethernet connection not working on Windows 11 PC

2023-12-27 01:32:45

@JL2102

Please make sure the PC is using DHCP to obtain IP address automatically, also try connecting the PC directly to your Router LAN port to see if internet works.

If you have other laptops, you could also try another laptop to connect the powerline device to see if it works.

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Ethernet connection not working on Windows 11 PC

Ethernet connection not working on Windows 11 PC

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