Update making cameras go offline.

Update making cameras go offline.

Update making cameras go offline.
Update making cameras go offline.
3 weeks ago
Model: Tapo C402 KIT  
Hardware Version: V1
Firmware Version: 1.0.23

Is anyone else having connection issues. After I updated from 1.0.21 all my cameras keep losing connectivity. Everything was working perfectly fine and then all of a sudden my cameras randomly just disconnect and reconnect whenever they want. Most of the time I have to reset them so they can connect again. This is really getting on my nerves. Tell me I'm not the only one...


 

 

  0      
  0      
#1
Options
3 Reply
Re:Update making cameras go offline.
2 weeks ago

  @Sage_ ,

The latest update for that model included a few features that could affect connectivity, beyond the typical connectivity optimizations that were made.

 

In particular, that model can now record its footage to an H200 on your network, and can use the H200 as a Wireless Access Point, instead of, or on top of your home's wi-fi network. I would recommend navigating to the devices 'Network Priority' settings and seeing if you are able to change any of the settings - especially if you have an H200 Smart Hub in your network.

 

Is there a trend in when the cameras are disconnecting? Are all the cameras the same model?

When connected, do the camears show a strong connection to your home Wi-Fi?

 

When all your cameras are disconnecting, it is typically a network-wide setting that is causing the behavior. Depending on your network and its settings - perhaps try disabling advanced features such as Beamforming or Mesh Technology. If your network uses a more secure security method, you may also try using a lesser method or adding the device to your guest/iot network, which usually uses a lesser security method.

  0  
  0  
#2
Options
Re:Update making cameras go offline.
2 weeks ago

  @Riley_S I specifically bought a mesh system for this and now you're telling me the new update just completely nullifies it and it's useless. This was working perfectly fine before the update. It is random there is no pattern. They are all the same and you cannot connect a hub to any of them they are all independent.

  0  
  0  
#3
Options
Re:Update making cameras go offline.
2 weeks ago

  @Riley_S It's alright I'll do the same thing I did with blink, sell this to a poor soul and go with something better and more reliable.

  0  
  0  
#4
Options
icon

Accessibility Adjustments

icon RESET

Choose the right accessibility profile for you

OFF

Seizure Safe

Eliminates flashes and reduces color

OFF

Cognitive Disability

Assists with reading and focusing

OFF

Vision Impaired

Enhances the website's visuals

OFF

ADHD Friendly

More focus and fewer distractions

Content Adjustments

Adjust Scale

icon
100%
icon

Highlight Title

icon

Highlight Link

icon

Text Magnifier

icon

Readable Font

icon

Adjust Fontsize

icon
100%
icon

Align Center

icon

Adjust LineHeight

icon
100%
icon

Align Left

icon

Adjust LetterSpacing

icon
100%
icon

Align Right

icon

Color Adjustment

Low Saturate

icon

High Saturate

icon

Dark Contrast

icon

Light Contrast

icon

Set Text Colors

Monochrome

icon

Set Title Colors

High Contrast

icon

Set BackgroundColor

Orientation Adjustments

Muted

icon

Hide Images

icon

Read Mode

icon

Stop Animation

icon

Reading Mask

icon

Highlight Hover

icon

Big Black Cursor

mutedicon

Big White Cursor

icon

Hide Video/Audio

icon

Stop Video

icon

Stop Audio

icon

Hide Animation

icon

Reading Guide

icon

Useful Links