not receiving two-step verification on new phone

not receiving two-step verification on new phone

not receiving two-step verification on new phone
not receiving two-step verification on new phone
2025-03-04 19:33:01

Got new phone. But now cannot login to Deco app. It says "A verification code has been sent via Deco push notification on your trusted devices." But I get no such notification.

Tried deleting and reinstalling app, no luck. Tried resetting password, no luck.

  0      
  0      
#1
Options
2 Reply
Re:not receiving two-step verification on new phone
2025-05-09 20:17:02

  @Apophis I am also having this problem without a solution. Not being able to administrate the device locally is really unacceptable in a product with this price point. I should not need yet another APP when a web interface works just fine.

  0  
  0  
#2
Options
Re:not receiving two-step verification on new phone
2025-08-06 16:16:13 - last edited 2025-08-06 16:20:02

Having the same problem. However in my case, the "Didn't receive a code?" link worked and let me request the code to the email on my account.

 

Still, needs to be fixed. And like the other poster, I am also very unhappy that a smartphone app is required to begin with.

 

  2  
  2  
#3
Options