C425V1 went dead, battery will not charge

C425V1 went dead, battery will not charge

C425V1 went dead, battery will not charge
C425V1 went dead, battery will not charge
2025-07-24 19:57:40
Model: Tapo C425  
Hardware Version:
Firmware Version:

Found a thread that describes my problem exactly.  It appears closed with a "solution" but there is nothing but a "that's weird, can you send a video?  Here's the link: C425 no longer charging - Smart Home Community https://community.tp-link.com/en/smart-home/forum/topic/700338

 

I am suffering the exact same problem and have tried all the remedies listed in the suggestions.  No LED at all, Different adapters and cables.  I have not RESET my camera.  It will not power on so my app is worthless.

 

Help!

 

Rick

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Re:C425V1 went dead, battery will not charge
2025-07-25 10:22:54

  @Rickw0226 

 

We cannot determine whether a problem is resolved or whether the suggestions are effective if the poster no longer responds. But the information in the 'Recommended Solution' has some tips you can try if you encounter similar issues. Of course, that's not the only thing you can do, different cases may have varying troubleshooting steps based on the specific situation.

 

For your case, you can try the following:

1. Make sure the outlet used has power.

2. Monitor whether the camera quick blinks amber for 3s when the usb charger is plugged in. Make sure to use a compatible usb charger: 5V 2A.

3. Leave it charged for a few hours.

4. Verify whether the camera is powered off: press and hold the power button for 3s to turn on the camera.

5. Try to reset the camera, see if the led turns on. You can press the reset button for a longer time, like 10s.

6. If the camera is used with the solar panel, please ensure that the relevant measures are properly implemented. Otherwise, there may be a risk of water leakage, which could lead to hardware damage. How to connect Tapo Solar Panel to compatible Tapo devices with proper Waterproof Gasket

 

If the camera remains unresponsive after the steps mentioned above, the LED does not lit up at all and you have verified that there is no water leakage causing hardware damage, then we recommend getting a replacement first. To proceed with device warranty, contact the retailer or local TP-Link support. 

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