EP10 catastrophic failures?

EP10 catastrophic failures?

EP10 catastrophic failures?
EP10 catastrophic failures?
a week ago

My mother and I have been using the EP10 smart outlets around my house for about 2.5 years.  They were purchased brand-new off Amazon.  

 

Last July (2025), one I used with a 750-watt space heater began turning off & on rapidly during the "off" part of its schedule; nothing I did would make it stop.  I figured it was a side-effect of using the heater, so I bought a new EP10.


A couple of months ago, a different one I was using with a bedside lamp tripped the circuit breaker, again while it was "off".  When I turned power back on, if the EP10 was plugged in, no more than 1-2 volts could reach any outlets further down the circuit from it. I obviously 'retired' it.

 

At 3am today (Dec. 7), another EP10 that was "off" tripped the circuit breaker.  When I checked, I found that the back of the smart outlet was slightly melted around one prong; the wall outlet was partly melted on the inside and had to be replaced.


This is really alarming.  What is going on?

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#1
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Re:EP10 catastrophic failures?
a week ago

  @MiaowMinx 

 

Space heaters use a lot of amps and are known for tripping breakers. Going to guess your space heater was tripping some safety feature on the EP10.

 

However, the bed lamp shouldn't have tripped your breaker unless you were getting close to the 12 amp limit of the 15 amp breaker (Even though a breaker is listed as 15 amps you can only use about 80% of the 15 amps)

 

What did you have plugged into the 3rd EP10 that melted the outlet?

 

Not sure if these strips have any known issues or recalls so going to tag a member of the tp-link staff on this. 

 

@Wayne-TP 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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Re:EP10 catastrophic failures?
a week ago

  @MiaowMinx  Please contact our support team for further assistance. Contact Technical Support

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