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P316mpower protection not staying on or app problem where status isn’t synced

P316mpower protection not staying on or app problem where status isn’t synced

P316mpower protection not staying on or app problem where status isn’t synced
P316mpower protection not staying on or app problem where status isn’t synced
2 weeks ago

Both my wife and I have tried enabling power protection on our new p316m and tested it on outlet 1. It showed on, but when I go back into the same screen it now shows off when I'm on the same wifi as the surge protector and remains that way. When I turn off my off my WiFi and use my cellphone provider's network and go into the app, it shows as being on. Why is the status out of sync on the app when using the same network at the device vs my cellphone carrier's network and which status can I trust on if surge protection is enabled or not?

Even without this on, is there a default level of surge protection that the p316m provides?

I've never had a surge protector that you had to enable surge protection on to have it work. 

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#1
3 Reply
Re:P316mpower protection not staying on or app problem where status isn’t synced
a week ago

@Wayne-TP 

 

Bug in the firmware? 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
Re:P316mpower protection not staying on or app problem where status isn’t synced
a week ago
It. Was just bought from Tapo via Amazon and it has the firmware it came with and there was no updates available. If there’s a firmware issue, then it’s defective out of the box and likely others from that same manufacturing period are too.
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#3
Re:P316mpower protection not staying on or app problem where status isn’t synced
a week ago

  @Jrmccook 

 

Surge protection is a hardware design and does not require software activation, it is not the same as the Power Protection feature.

 

Regarding your situation, please make sure your app is up to date. You can also try delete and reinstalling the app. While using the app, avoid having a VPN active on your phone. Check whether your device has a stable network connection. Move it closer to router if its signal is weak. How to check and improve the network connection stability of Tapo&Kasa smart devices

 

If you can consistently reproduce the issue, it’s best to submit a diagnostic log and contact our support team for further assistance. How to get the log of Tapo app

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#4

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