Ring Pro is Unable to Connect to Deco Network or Incorrectly Reports No Internet Connection

This Article Applies to:

Archer AXE75 V1; Archer AXE95 V1

Issue Description/Phenomenon:

The team recently received some feedback that the Ring Chime Pro (2nd Gen) won't connect to the Archer AXE75/AXE95 network, and may report there is a problem with the internet connection when connecting to the wireless network of the router. All the other devices such as Ring Floodlight Cameras, Ring Doorbell, and Ring Stick Up Cams are all connected to the internet without an issue. 

Troubleshooting Suggestions & Solution:

After searching and going through a few forum threads, it appears our community has found a solution or may call it a workaround that may help address and fix the issue. You may reserve an IP address for the Chime Pro on the AXE75 or AXE95, this can ensure the Chime Pro receives the same IP address every time the router reboots or the Chime Pro is detected. According to some of the users this community thread, the behavior was a result of the RIng Chime not being able to function when assigned an IP address from the upper end of the DHCP pool. For most users, setting an address reservation is enough to fix the behavior. If setting a reservation does not fix the behavior, try setting the chime to use a lower IP range.

Here are the Steps to Create an Address Reservation:

Step 1 Find the MAC address of your Chime Pro.

Step 2 Add an Address Reservation for the MAC of the Chime Pro.

Step 3 Try again to set up and connect the Chime Pro to the router.

Below are the details instructions to configure Address Reservation on the AXE75/AXE95:

How to configure Address Reservation on Wi-Fi Routers

Please get in contact with our support or community teams if you continue to experience this behavior, as we are always willing to help troubleshoot and forward fixes to our other teams and developers.