No Internet Connection to AC1200

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No Internet Connection to AC1200

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
No Internet Connection to AC1200
No Internet Connection to AC1200
2017-09-17 05:52:22
Model :

Hardware Version :

Firmware Version :

ISP :

Just installed a new AC1200. Am able to connect to the wifi signal with multiple devices but there is no internet connection. Have previously contacted the ISP and they report that service to the modem is active and fine. Today while looking again at our setup of the AC1200 I noticed in the Tether app that there is no IP address indicated. All lines that should display an IP address display only 0's. All cable connections appear secure. We have done full reboots of modem, router, and computer several time. Of note, all devices, including the computer, are connect via wifi only; there are no ethernet jacks for direct cabling to the modem or router. Any ideas most welcome.
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Re:No Internet Connection to AC1200
2017-09-18 15:58:04
The 0's is the WAN IP address of the router, if the router cannot get an IP address from the modem, it is better if you can find something connects to the modem directly with cable and make sure the modem is providing internet first.
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