Customer service black hole
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Registered: 2018-04-28
2018-05-15 22:55:26
Posts: 2
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Registered: 2018-04-28
Customer service black hole
2018-05-15 22:55:26
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I've been going through a customer service merry-go-round for a month on this. I've done all the fruitless exercises that their "support" team prescribed to no avail. They finally issued an RMA two weeks ago, asked for my cc number(in case I decide to keep the broken router, I guess). Two weeks later, I still have no replacement and meaningful communication from TP has ceased. I was promised communication from the warehouse and shipping folks a week ago which they have yet to provide as to the whereabouts of the replacement. Will someone there please do the ethical and responsible thing and respond to the questions? Why should I have to provide CC numbers and do all the follow-up to get TP to live up to its warranty statement?
Hardware Version :
Firmware Version :
ISP :
I've been going through a customer service merry-go-round for a month on this. I've done all the fruitless exercises that their "support" team prescribed to no avail. They finally issued an RMA two weeks ago, asked for my cc number(in case I decide to keep the broken router, I guess). Two weeks later, I still have no replacement and meaningful communication from TP has ceased. I was promised communication from the warehouse and shipping folks a week ago which they have yet to provide as to the whereabouts of the replacement. Will someone there please do the ethical and responsible thing and respond to the questions? Why should I have to provide CC numbers and do all the follow-up to get TP to live up to its warranty statement?
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Re:Customer service black hole
2020-06-21 19:00:39
well, June 2020, still the same problem exists with poor customer service. Will not go into details, saving my sanity at this point, and not getting the service for a faulty device which did not last even a year, and taking forever for them to "process" it. Not really expecting much from the refurbished replacement, should I ever get it.
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Re:Customer service black hole
2020-08-29 18:09:51
Remember those "you're getting a Dell dude" commercials? In our IT department we viewed that remark as a curse. I dealt with Dell customer service a few times and then vowed "never again." Luckily as the most senior tech in the department I could always shove that task off on someone less senior.
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2018-05-15 22:55:26
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Registered: 2018-04-28
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