Model :

Hardware Version :

Firmware Version : 2.0.0 Build 20170922 Rel. 32364(5553/5553)

ISP : Charter Comm.

Dear Support,

I am unable to login into TP-Link Cloud from the tplinkwifi.net web interface.

A pop up window occurs with the message "Request Timed Out".

Background:

- My LAN is working properly.
- I have access to the internet.
- I registered with TP-Link Cloud and responded to the activation e-mail.
- I am able to login in on tplinkcloud.com with my TP-Link cloud ID and password.
- I verified on the TP-Link support site that Cloud was working.
- Attempting to log in, requesting a new cloud ID, and recovering a lost password all results in the message "Request Timed Out".
- I have access to my router through the tether app.
- Attempting to log into TP-Link Cloud through the tether app results in the message "Unable to connect to TP-Link Cloud. Please try again later."

Please advise as to how to solve this problem.

Thanks!