Perhaps you could take a moment and introduce yourselves. It is only recently that users identified as representing Tp-Link  have begun participating in their own forum.

Are you employees of Tp-Link or do you work for a company subcontracted to interact on the forum?

What is your training/experience in troubleshooting router and other communication equipment? Specifically what training has Tp-Link provided to you?

What country do you work from?

Thanks. I'm sure many participants are interesting in learning more about those who are addressing their concerns.