This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.C5400X cannot connect to TP-Link Cloud
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Anyone else ever had their router not able to connect to the TP-Link Cloud? I have an open ticket on it, but though I'd ask the question since I have thus far stumpted them. No issues with the router - have full internet access, full functionality in every way. The only thing that doesn't work is the TP-Link Cloud access (as well as DDNS & Firmware Updates which are both reliant on the Clound login access). Proved the login works, but router simply times out on the login (or the forgot password link or the Register new button). This C5400X Router and cloud login had been working fine for a little over a month until this occured. I've reset the router, rebuilt it and also restored the previous settings, as well as re-applied the most current firmware all without any luck. Thanks in advance.
When looking at the router on the Tether app does it say local device or cloud device above the product name?
Is the Tether app signed into the same Cloud account? And to be clear have you tried to link the router to your TP-Link ID while in the web UI or are you trying to link/bind it all through the Tether app?
@CarlIt says local device. I've got my wifi extenders registered as cloud devices, but I can't for the AC2300. Also, I noticed that when I click on the antivirus tab in the Home are section, it always says "your security database is updating." The update never completes, leading me to believe that there is some sort of connectivity issue between the router and TP-Link's servers. Everything else seems to work well, no issues with internet access from any devices, and I'm able to stream data between devices. Oh, and I've tried it from the Tether app and from the Web UI using Internet Explorer and Chrome.
@Carl