Dropping wireless signal
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Wireless signal stops transmitting a couple of times per day. Never been a problem until recently. When I am home and I try to get on WiFi on my phone I am told I have the wrong password until I reboot the router.. my home security cameras notify me at night and at work that they are offline. When I go to watch Hulu in the evening it is a 50/50 chance the Roku is offline. It is hard to have a smart home with an expensive but dumb router. Was working fine so not sure what has changed.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
It might be worth modifying the wireless settings on the router to see if you get a better connection.
For example, changing the wireless 2.4Ghz to channel 11, and the width to 20 MHz. Same thing for the 5GHz bands, in specifying a channel and width.
If that still does not yeild a reliable connection, it would be best to contact support.
- Copy Link
- Report Inappropriate Content
I have been having this problem too but don't know where to go to change the channel. Can you point me in the right direction please?
- Copy Link
- Report Inappropriate Content
Log into the router, Click on Advanced, Click on Wireless, then Wireless Settings, You will find the Channel options here.
- Copy Link
- Report Inappropriate Content
First step just make sure you are on the latest firmware. If so please detail the issue and symptoms you have and what you have already tried to do and we will help from there.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
If you have a USB 3.0 device near the router, it can cause interference on Bluetooth as well as the router's 2.4 bands, but the 5.0 will be fine. I was about to give up after using 2 different C9 routers with exactly the same recurrent 2.4 dropout problems till I found this tech article on the support site:
https://www.tp-link.com/us/support/faq/1393/
https://www.usb.org/sites/default/files/327216.pdf
Ended up wrapping my USB 3 drive in aluminum foil and adding an additional 6 ft USB extension to move it further away from the router.
- Copy Link
- Report Inappropriate Content
I have same issue, i unplugged the USB 3.0 external drive hoping this would help but it did not. I have AX6000 that keeps dropping 2.4GHz even with latest firmware and moved router away from all computers and such.. 50 feet away. Need to go back to Cisco N router as 2.4Ghz never dropped on that, until its fixed on this TP-Link Archer AX6000. Everything else with this router is really good, so don't want to have to switch it to another brand.
- Copy Link
- Report Inappropriate Content
@ShaunST My final fix: turn off the 5 Gz radio on the router. Everything now works flawlessly. Sacrificed that option because the USB 3.0 file sharing is too important to my needs.
- Copy Link
- Report Inappropriate Content
My 5Ghz network is set up as follows. Do not use auto channel width, auto channel.
WPA/WPA-Personal
AES Encryption
802.11a/n/ac/ax mixed
40Mhz
Channel 149
High Transmit Power
Airtime Fairness: OFF
Multi-User MIMO: ON
I tried WPA3 for the hell of it, but I had a device or two that didn't like it. Given I have no devices currently supporting it, I just turned it off rather than trying to see if devices would eventually start working properly.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 3789
Replies: 10
Voters 0
No one has voted for it yet.