@VVV1981 

What is the AX10 connected to such as the modem the provides the internet? What is the ISP that you have?

@Tony It is a standard Ethernet cable that goes into the flat. The ISP is a local provider for the whole neighborhood. 

Thanks, 

Valeri 

@VVV1981 

I'd look to reach out to our support, they will probably ask the models and additional info to see if there is an issue.

@Tony This is the model and the firmware version. 

@VVV1981  Hi, Were you able to fix the issue ? I am having a similar problem

VVV1981 wrote

Hi,

 

 I have an issue with Archer AX10 WAN port.

 

If I set it to auto-negotiation, it doesn't work at all.  If I set it to 100Mbit full duplex (the actual connection speed), then it works but it is not very stable and it reaches max. 60Mbit.

 

I have the WAN port connected now to the old router on 1Gbit and it is recognized correctly as 1Gbit full duplex and I can reach 100Mbit on Internet.

 

It seems like some incompatibility with the ISP network.

 

Anybody had similar issue?

 

Thanks,

Valeri

@VVV1981 

Were you able to identify the issue ? I am facing a similar problem where my WAN port auto-neg to 100mbps. Its Archer AX10.

@RJ_India No, I wasn't. 

Having incorrect negotiation or even getting speeds lower than 100 Mbit (internet being 100+ Mbps) does at times elude to the Ethernet cable being used. I would definitely swap that out.

Hi!

It is the second AX1500 router that I bought (I returned the first), and I still having the same issue. When I connect the ethernet cable to the WAN port, the router says it is disconnected. However, if I plug the same ethernet cable on the old router I have here, it immediately works just fine. I live in a condo and there is an ethernet jack on the wall which I use to plug in the old router. I also bought a new ethernet cable cat6 to try it out with the AX1500, and still not working. I tried 4 different cables, and they all work with the old router.If I plug the router to the ethernet port on my laptop, an orange light comes up on the router.

Does anyone had been through the same thing?

@puluceno 

Actually this thread helped me fixing the problem, now I can connect to the internet, by changing from auto negotiation to 100mbps. However speed is around 20mbps with 100mbps full duplex. I achieve around 95mbps with the old router I have. 

Did anyone find a solution?