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AX11000 router in bridge mode cause Xfinity modem to loose internet

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AX11000 router in bridge mode cause Xfinity modem to loose internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AX11000 router in bridge mode cause Xfinity modem to loose internet
AX11000 router in bridge mode cause Xfinity modem to loose internet
2020-11-24 19:53:21
Model: Archer AX11000  
Hardware Version: V1
Firmware Version:

I have the Archer AX11000 router with an Ethernet cable going from the WAN port of the router to the Xfinity XB7 cable modem. We had Gigabit Internet. Frequently the modem looses connection with Comcast. I believe the router is causing some kind of interference as after turning the router off I have not had any internet issues. Weird. Any ideas?  It has the latest firmware update. 

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Re:AX11000 router in bridge mode cause Xfinity modem to loose internet
2020-12-01 01:50:23

@chuckthetekkie 

 

The AX11000 doesn't have a bridge mode.  Its router or AP mode.  In AP mode the router is just a WAP.  Are you using it in AP mode and if so what port are you connecting your Gateway too?  

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Re:AX11000 router in bridge mode cause Xfinity modem to loose internet
2020-12-01 02:12:53

@Carl The issue was the modem.  Exchanged it and everything is working.

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Re:AX11000 router in bridge mode cause Xfinity modem to loose internet
2020-12-01 19:53:53

@chuckthetekkie 

 

Awesome!!!! Love hearing that the problem wasn't our equipment.  Please do let us know if any concerns come up with your TP-Link Device.

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