AX-50 Drops WiFi but internet connection is still strong

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AX-50 Drops WiFi but internet connection is still strong

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AX-50 Drops WiFi but internet connection is still strong
AX-50 Drops WiFi but internet connection is still strong
2021-03-15 01:27:54
Model: Archer AX50  
Hardware Version: V1
Firmware Version: 1.0.9

AX-50 periodically looses WiFi connectivity, lists status as "no connection to the internet".   Residence internet originates via a cox modem, which is connected to the AX-50 via the provided Cat-6 cable.  Cox internet never goes down during these outages, nor does the WiFi network affiliated with the Cox modem (the Cox device handles both internet via Coax and pushes a WiFi network as well.)

 

Outage happens about every other week, usually in evening.  Rebooting the TP-Link AX-50 re-establishes connection, but is a real PITA and not an acceptable level of performance.  AX-50 WiFi outages are not associated with power loss.  Firmware is up to date and all cables are tight.  Please assist.

 

 

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#1
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Re:AX-50 Drops WiFi but internet connection is still strong
2021-03-16 20:48:41

@Gildor 

 

The first couple of things to change/try would be the Ethernet cable being used, and to change the LAN port the AX50 is connected to on the Cox device.

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Re:AX-50 Drops WiFi but internet connection is still strong
2021-08-18 20:57:24

@Gildor my Ax-50 does this too, from time to time, it is a shitty product, we wasted our money

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