MyQ garage door opener will not connect through RE315
MyQ garage door opener will not connect through RE315
My Liftmaster Security Plus 2.0 MyQ garage door opener will not connect through my TP-Link RE315 range extender. I got new TP Link Archer AX73 router and RE315 range extender to improve signal in this detached shop/garage area. I have a Chamberlain MyQ opener in the attached garage of the house, and it connected easily through the main router and works fine.
The Liftmaster was installed new in late 2021. It was previously connected to an access point and operated fine but with weak signal. After upgrading to router and access point, I can remove the range extender, connect the opener through the main router Archer AX73 and it operates, but the signal is very weak and it periodically goes offline. When I the plug the range extender back in, the opener will not switch over and run through it with the better signal. It goes offline if I try to force it onto the range extender 2.4G band. The signal is very strong, and I am certain I am using correct SSID and password.
Router and range extender are normally set up as OneMesh with wifi SSID’s and passwords the same. I have tried the tricks on the internet support sites including shutting off wifi assist on my iphone XR, shutting off one mesh, separating 2.4G and 5G bands with different SSID’s, shutting off 5G bands, shutting off all SSID broadcasts except for the range extender 2.4G, shutting off smart connect. I have not tried any port authentication like #8883 mentioned in one troubleshooting article that may be related to the RE315, as I have not seen specific instructions/settings for my router.
I would sure appreciate any help. I like my TP-link system as designed and installed but need this opener to connect to the range extender, preferably in onemesh mode.
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@Riley_S I wish myQ had some tech support or forum.I can't find any way to reach them beside a chat. Since they are on the other end of the handshake, it could give a quicker solution. And I would think they could benefit. I don't see anything special or unique or complicated about what I'm trying to do.
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@Nstanton62 Did you try setting the RE315 as an Access Point (AP)? Not as a OneMesh Extender? The pairing software probably doesn't like the Virtual MAC address.
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@jzchen Thanks for the suggestion. Yes I did try it and the RE315 went offline from thh tether app and could not be reconnected. I had to reset to factory defauls and re add it to my devices. Apparently it needs ethernet wired feed to operate in access point mode? I don't have ethernet where I want to locate it.
I am working with TP_Link support in paralle to this. We found that by changing the 2.4G band to no security on the entire network (AX73 main router and RE315 as range extender copying settings), the myQ opener connected and operated successfuly like normal. Apparently it is an issue with security communicating through the RE. Awaiting further response from Support.
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@Nstanton62 Just posting the conclusion for others that may have similar problems.
TP Link Support was very responsive and through email we have been working together to troubleshoot and resolve. They asked me to try removing security (no password) and see if the MyQ opener would then connect through the RE315. I had to go back to the main router AX73 to do this, since the RE315 security is not settable but passed through from the main router when in RE mode. With no security protocol the MyQ opener connected throught he RE315 with no problem.
After that TP Link Support provided a beta firmware update for me to test. They asked me to test it using various security protocols - WPA2/PSK, WPA/WPA2, WPA2/WPA3 and WPA3. It worked in all cases. Note though that a second MyQ opener, which was connected directly to the main router AX73, did not work with WPA3. A couple other devices were also not compatible. Support indicated a public firmware update will be issued at some point to include those changes.
Edit: I should add that the final testing with beta firmware was with OneMesh and Smart Connect turned on, as I had hoped to be able operate the devices.
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