2.4ghz not connecting to the internet

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2.4ghz not connecting to the internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
2.4ghz not connecting to the internet
2.4ghz not connecting to the internet
2023-03-18 20:25:19
Model: Archer AX3000  
Hardware Version: V1
Firmware Version: 1.0.3 Build 20220830 rel.54016

I am perplexed.  I have both a 2.4ghz and 5ghz networks set up.  
 

The 2.4ghz does not connect to the internet, but the 5ghz does.  I have IoT devices that only support 2.4 and need to get to the internet.  
 

I cannot use smart mode because I then lose internet for both.  
 

I have done a factory restore and also rebooted my modem. 
 

I have Xfinity with their gateway in bridge mode.  
 

wired connections work great. 
 

any ideas on why this is happening?

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