Deco's Can't Get Internet
I've been having an on-going problem where my Decos are unable to connect to the Internet. It first started when I tried to add a newly purchased BE63 to my setup. The app assured me that it was as easy as clicking a button. Where that button was to this day is a mystery and it was not easy at all. Immediately I could not get an Internet connection, and this was the night before going on vacation. I tried returning to my previous set up, the Deco XE75 Pro, and it also could not longer get an internet connection. I was obtaining a WAN IP address from my ISP but was not getting internet. I am a MacBook user and I didn't have a hub I could use to try a direct wire connection to the port.
Coming back from my trip after being away for a week, I tried the ol' restart the Deco one more time. Magically I got a green light. I had too much to do to fiddle with the network so I left things alone until a few weeks later I thought I would once again try and add the BE63 onto my network. I bought the dang thing after all. I thought I would set it up stand alone and then reset the XE75 and add it on as a satellite. I got through the setup process, it setup the network, I got to the testing internet connection part of the setup and then redlight on the Deco. Frustrated, I put the XE75 back on the network and it got redlight too. It was just working and I didn't do anything. Both are getting IP addresses mind you. I decide to sleep on it, wake up, reboot the Deco and it mysteriously connects. Again not gonna push it.
Fast forward to three months later. I got the Anker Prime Charging Station and was trying to connect it to wifi. I put the Wifi password into the app to pass it to the device and I got "wrong password". I double checked it, it was correct. I tried it again. I tried it multiple times. The instructions say it can only connect to a 2.5Ghz network and the Deco is supposed to correctly route devices of that nature to the correct network, but I turned off the 5 Ghz just in case. That's when I lose internet and now nothing will bring it bac. I tried resetting my BE63 and setting up a new network, red light. I've restarted multiple times. I've fiddled with DNS settings. I am getting a WAN IP.
I also got a hub with an ethernet port and I am wire connected to my ISP from my Macbook. It's odd that none of my Decos will connect and I'm about to dig up an old router to see if it will connect. I'm wondering if there's something about Homeshield that could be preventing the routers from connecting? It's the only thing I can think of that would be common to both routers, but I am unable to turn it off to test because the Deco can't connect to the Internet.
I hated my Eero mesh network but at least I was always connected. Sorry so long but I thought better to give more information than too little. If anyone has any suggestions, help is very welcome.