Deco XE5300 non-responsive

Deco XE5300 non-responsive

Deco XE5300 non-responsive
Deco XE5300 non-responsive
Yesterday
Model: Deco XE5300  
Hardware Version: V1
Firmware Version: ??

I have a Deco XE5300 that stopped responding.  If I plug it in he yellow light comes on.  If I hold the reset button for 10, 20, 60 seconds nothing happens.  If I hold the reset button in and then connect the power the green light comes on.  Either way the unit does not advertise a SSID.  Connecting to the unit via Ethernet, the unit does not provide an IP address to my PC.  Is this unit totally dead or is there anyting else I can try?  

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#1
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4 Reply
Re:Deco XE5300 non-responsive
Yesterday

  @Mesa 

 

Thanks for reaching out. I understand that your Deco Mesh unit is not responding: when you plug it in, the yellow light comes on and stays solid, and pressing the reset button (even for extended periods) does not trigger any change. Additionally, the unit does not broadcast a Wi-Fi SSID or provide an IP address via Ethernet.

Based on your description, it seems your Deco Mesh may be stuck on a solid yellow light during boot, which typically indicates the device is bricked or unresponsive. Here are the recommended steps:

1. Stuck on Solid Yellow Light During Boot
• A solid yellow light means the Deco is trying to boot up. If it stays yellow indefinitely, the unit may be bricked.
• Please attempt a firmware recovery by following the instructions in this FAQ: https://www.tp-link.com/support/faq/2958/

2. If the Deco is Rebooting Continuously
• If the LED cycles through colors and returns to yellow repeatedly, try:
  • Using a different power adapter or outlet.
  • Disconnecting all Ethernet cables and client devices to see if the issue persists.

If the above steps do not resolve the issue and the unit remains unresponsive, please contact TP-Link support and provide details of the troubleshooting steps you have already tried.

Let us know if you need further assistance or have any questions about the firmware recovery process.

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
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Re:Deco XE5300 non-responsive
11 hours ago
Thank you for the reply. I have tried both methods. Neither works. Are these methods valid for the XE5300? I do not see this model listed in the documentation. I have tried starting the XE5300 with and without the reset pin being pressed. I cannot ping the 192.168.0.1 address. Are there any other methods I can use?
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#3
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Re:Deco XE5300 non-responsive
10 hours ago

  @Mesa 

 

Okay, I understand that you are having trouble accessing devices within your local network (such as your printer or internal server) after setting up your Deco Mesh system, and you are unable to ping the default gateway address (192.168.0.1). Let me help you troubleshoot this issue.

Here are some steps you can follow to resolve the problem:

1. Remove other network devices (such as Access Points or range extenders) from your network setup, if you have any. This can help eliminate potential conflicts.

2. For Windows devices, change the Network Profile as described here: https://www.tp-link.com/support/faq/3072/

3. Check the IP addresses of all devices on your network. Make sure they are in the same subnet. You can refer to this guide for more details: https://www.tp-link.com/support/faq/838/

4. Try to ping the IP address of the device you want to access. This will help you check connectivity. Instructions for pinging can be found here: https://www.tp-link.com/support/faq/425/

If you still cannot access your devices after following these steps, please contact us again with the results of your troubleshooting. Providing more details about your network setup and the steps you've tried will help us assist you more efficiently.

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#4
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Re:Deco XE5300 non-responsive
10 hours ago
Thank you again. The PC is connected directly to the bricked router. 1. There are no other network devices. 2. There is no privet/public for Ethernet networks. 3. Address of my PC is 192.168.0.66/255.255.255.0 4. The ping responds with "Request Timed Out" I have tried multiple Ethernet cables. There is only my laptop, a USB to Ethernet converter and the router. Wifi is turned off when attempting to connect.
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#5
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