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AX1800 broadcasting different SSID than what is on the label

AX1800 broadcasting different SSID than what is on the label

AX1800 broadcasting different SSID than what is on the label
AX1800 broadcasting different SSID than what is on the label
Yesterday

I recently purchased an AX1800 to connect to my T-Mobile internet. Everything seems to be working fine up to connecting to the router. On all of my devices in the Wi-Fi settings I see an SSID that matches the MAC address of the router. After entering the default password my device will connect with a warning there is no internet connection. However, when I use the Tether app it is trying to connect to the SSID that is on the label, which is NOT the same as what I see in my Wi-Fi settings. And of course,it cannot connect to the router.  When I try to connect using the web browser, the page times out saying the server stopped responding. 
 

I found an article here: https://www.tp-link.com/us/support/faq/512/ that sort of helped.  The SSID I can see in my settings contains the last 4 digits of the MAC address. The SSID on the label is what shows up in the Tether app, which the app cannot connect to.  Unfortunately I cannot find the imei number for this router to see if that password will work. 
 

Can anyone help me find the imei for my router?  Or provide any other suggestions to help me connect to this router?  Thanks. 

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Re:AX1800 broadcasting different SSID than what is on the label
Yesterday
Hello. My gut feeling is that your router is some type of return or open-box item. E.g., someone owned it before you did and changed the SSID and it was never reset prior to returning it. Did you buy this router through Amazon? And, if you did, do you still have the actual box it arrived in? If purchased via Amazon, it will have a sticker somewhere on the box starting with 'LPN'. That is a dead giveaway. Otherwise, failed firmware updates can sometimes through routers into an emergency backup SSID. Have you tried resetting the entire router? Lastly, on the topic of IMEIs, you may be confused. Standard wifi routers like the AX1800 do not have IMEIs. Only cellular devices (like phones or the T-Mobile Gateway itself) have IMEIs. You may be reading support articles for LTE/5G routers by mistake.
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