BE11000 node keep showing offline in the app

BE11000 node keep showing offline in the app

BE11000 node keep showing offline in the app
BE11000 node keep showing offline in the app
Friday
Model: Deco BE11000  
Hardware Version:
Firmware Version: 1.3.0 Build 20260330 Rel. 15670

Hi there, I recently set up three BE11000 system, and while the internet connection is working fine, the two nodes keep showing offline in the app. Could you please help me troubleshoot this issue?

 

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Re:BE11000 node keep showing offline in the app
Saturday

  @MDXS 

 

Since the internet is functioning properly, this is likely a display error in the app rather than an actual connection issue.

Please follow the steps below to troubleshoot:

1. Move a device close to one of the satellite Deco units and connect to it via Wi-Fi or Ethernet. Confirm that you have internet access when connected to that satellite unit.
2. Refresh the Deco app dashboard several times and wait a few minutes to see if the status updates.
3. Force quit the Deco app and reopen it.
4. Reboot the main Deco unit.
5. Open the Deco app, go to More > System > Firmware Update, and ensure all Deco units are running the latest firmware.
6. Open Google Play or the App Store and make sure the Deco app is updated to the latest version.

If the issue persists after trying all of the above steps, please reply back to this post.

 

Thanks. 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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