Archer C7 router crashed by Dell laptop with Killer adapter
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2017-01-04 00:38:52 - last edited 2019-01-29 18:36:19
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Archer C7 router crashed by Dell laptop with Killer adapter
2017-01-04 00:38:52 - last edited 2019-01-29 18:36:19
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Hello
I've had an Archer C7 router for about a year and it worked perfectly. Suddenly, it started having problems: the system light would go on, and I could no longer connect to it via wifi or ethernet. The only way to reconnect was to turn it off and and back on.
I contacted TP Link and got a replacement. I installed it, and in 3 days the same issue started happening. I have tried updating the firmware and resetting the router to factory settings, but the problem keeps happening.
When I connect my devices directly to the internet jack on the wall, it works perfectly. I also tried connecting an older router that I had (from another brand) and it worked for several days with no issues.
I have no idea what the problem might be, and would appreciate help solving this issue.
Thank you
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Hardware Version :
Firmware Version :
ISP :
Hello
I've had an Archer C7 router for about a year and it worked perfectly. Suddenly, it started having problems: the system light would go on, and I could no longer connect to it via wifi or ethernet. The only way to reconnect was to turn it off and and back on.
I contacted TP Link and got a replacement. I installed it, and in 3 days the same issue started happening. I have tried updating the firmware and resetting the router to factory settings, but the problem keeps happening.
When I connect my devices directly to the internet jack on the wall, it works perfectly. I also tried connecting an older router that I had (from another brand) and it worked for several days with no issues.
I have no idea what the problem might be, and would appreciate help solving this issue.
Thank you
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Re:Archer C7 router crashed by Dell laptop with Killer adapter
2017-01-23 08:55:02
I unplugged my c7 after all the original problems and used my backup Netgear R6100 router. I experienced not one problem with my Netgear, so obviously the problem can be fixed. Just glad I was able to get my c7 running as it should.
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Re:Archer C7 router crashed by Dell laptop with Killer adapter
2017-01-23 14:23:07
Hi All,
Solutions for different versions (download link), hope they will help you!
In case the beta firmware couldn't solve the problem, please submit a ticket to TP-Link so that someone will follow on your case.
Ticket system: ticket.tp-link.com
TL-WR841N V11
EU: http://static.tp-link.com/wr841ndv11_eu_beta.zip
Archer C7 V2
US: http://static.tp-link.com/Archer C7(US)_V2_170117_beta.zip
CA: http://static.tp-link.com/ArcherC7v2...ot(170118).zip
EU: http://static.tp-link.com/ArcherC7v2_en_eu_up.zip
Archer C7 V3
US: http://static.tp-link.com/ArcherC7v3_en_up.zip
Archer D7 V1
EU: http://static.tp-link.com/Archer_D7v1_1.6.0_0.9.1_up_boot(170303)_2017-03-03_11.02.39.rar
MR6400 V1
EU:http://static.tp-link.com/MR6400V1(EU)_170411.zip
Solutions for different versions (download link), hope they will help you!
In case the beta firmware couldn't solve the problem, please submit a ticket to TP-Link so that someone will follow on your case.
Ticket system: ticket.tp-link.com
TL-WR841N V11
EU: http://static.tp-link.com/wr841ndv11_eu_beta.zip
Archer C7 V2
US: http://static.tp-link.com/Archer C7(US)_V2_170117_beta.zip
CA: http://static.tp-link.com/ArcherC7v2...ot(170118).zip
EU: http://static.tp-link.com/ArcherC7v2_en_eu_up.zip
Archer C7 V3
US: http://static.tp-link.com/ArcherC7v3_en_up.zip
Archer D7 V1
EU: http://static.tp-link.com/Archer_D7v1_1.6.0_0.9.1_up_boot(170303)_2017-03-03_11.02.39.rar
MR6400 V1
EU:http://static.tp-link.com/MR6400V1(EU)_170411.zip
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Re:Archer C7 router crashed by Dell laptop with Killer adapter
2017-01-23 22:19:13
Installed Canadian beta on the weekend and haven't had one crash. Great job, tp-link, thank you for fixing the issue.
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Re:Archer C7 router crashed by Dell laptop with Killer adapter
2017-01-24 02:39:11
Just installed the V2 EU patch (ArcherC7v2_en_eu_up.zip) and so far so good. My son's Lenovo Yoga 11IKB also contains the Qualcomm Atheros QCA61x4A adapter (latest driver from lenovo: 12.0.0.278) and before the router update it would bring down the router after about 5 secs.
One thing that threw me for awhile: when upgrading the firmware the router does not reboot, I waited 10 minutes with the green progress bar stuck at 100% before I logged on in another browser tab and found out the update (and presumably the reboot) had already happened. The new background is hideous but guess what, it now works and that's all that counts. Thanks tp-link for solving this!
One thing that threw me for awhile: when upgrading the firmware the router does not reboot, I waited 10 minutes with the green progress bar stuck at 100% before I logged on in another browser tab and found out the update (and presumably the reboot) had already happened. The new background is hideous but guess what, it now works and that's all that counts. Thanks tp-link for solving this!
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Re:Archer C7 router crashed by Dell laptop with Killer adapter
2017-01-24 13:44:05
I'm Australian and having the same issue with my Archer D7 router. Am I able to just use the EU beta firmware or is there a different one for me?
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Re:Archer C7 router crashed by Dell laptop with Killer adapter
2017-01-25 10:51:29
Sticker wrote
I'm Australian and having the same issue with my Archer D7 router. Am I able to just use the EU beta firmware or is there a different one for me?
May I know what's the current firmware version on your Archer D7?
If it's an EU version (check on official website), you can install the EU beta.
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Re:Archer C7 router crashed by Dell laptop with Killer adapter
2017-01-25 18:53:03
Firmware Version: 0.9.1 1.3 v002d.0 Build 150911 Rel.30949n.tplink wrote
May I know what's the current firmware version on your Archer D7?If it's an EU version (check on official website), you can install the EU beta.
Hardware Version: Archer D7 v1 00000001
Thanks in advance, appreciate your work.
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Re:Archer C7 router crashed by Dell laptop with Killer adapter
2017-01-26 08:59:55
Sticker wrote
Firmware Version: 0.9.1 1.3 v002d.0 Build 150911 Rel.30949n.
Hardware Version: Archer D7 v1 00000001
Thanks in advance, appreciate your work.
Hmm, I just couldn't find this firmware version on the official website. However, as I checked, it seems Archer D7 needs to install EU version of firmware.
You can install the latest firmware on the TP-Link official website at first, if the issue still exists, try the beta firmware of EU version.
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Re:Archer C7 router crashed by Dell laptop with Killer adapter
2017-01-26 11:13:35
I just installed the beta firmware but unfortunately the issue still persists.tplink wrote
Hmm, I just couldn't find this firmware version on the official website. However, as I checked, it seems Archer D7 needs to install EU version of firmware.You can install the latest firmware on the TP-Link official website at first, if the issue still exists, try the beta firmware of EU version.
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Re:Archer C7 router crashed by Dell laptop with Killer adapter
2017-01-26 14:02:17
Sticker wrote
I just installed the beta firmware but unfortunately the issue still persists.
The beta firmware didn't work for me either. It made the router restart instead of locking up.
I found a solution from a Killer Networking rep on the Gigabyte board: http://forum.notebookreview.com/thr...s-1535-disconnecting-under-heavy-load.800178/
Use old version of driver:
http://www.killernetworking.com/support/Killer-Wireless-AC_INF_12.0.0.230.zip
You may have to uninstall and delete newer versions of your drivers from Device Manager.
Killer believes something in Windows 10 Anniversary update caused this issue. It should be fixed in a future driver release but the old driver resolved the issue for me.
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2017-01-04 00:38:52 - last edited 2019-01-29 18:36:19
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