@Super_Saiyan What is the firmware version you are currently running for both 1.0 and 1.2?

@Jme If your firmware is old you will not see it.

@65Stang I would recommend reaching out to our smart team here: kasa.support@tp-link.com

@hanmari See if your Deco units are different hardware versions as they have different hardware versions, you can see that on the sticker label below the unit. I would recommend reaching out to our...

@zooropean Other people eluded to adding /plex.direct/, but with the Deco unit I do not think that option is there, only to change the IP of the DNS servers. There was another mention of disabling...

@Style78 Thank you for pointing that out, my apologies for overlooking that. Alexa uses the ability to remote control the devices in order to send commands. I would disable Wi-Fi and test remote...