Hey, I just got the local update way from tp-link support before and you may have a try.

For this problem, we recommend a Local upgrade. Please have a windows computer to follow the instructions:
1.Make Sure the computer and the smart plug are connected to the same router/modem.
2.Donwload the firmware http://static.tp-link.com/iotUpgradeTool_V1.0.zip to the computer and extract it
3.Click and run the main.exe
4.Click scan button to find the devices on your local network(may click again if your device is not found)
5.Select your device by click it in the devices list box
6.Click upgrade button to start the upgrade procedure
7.The upgrade result will shown in the below log window and progress bar

Good luck..

Hi Aprilcoco,
Thanks for the tip.
The problem with the update was that I had the device blocked at my firewall. That is easily fixed by temporarily unblocking it.

The problem I was trying to report was that the Android app got stuck when this happened and chose a poor strategy to report a problem.

thanks,
hank

I just get the similar issue like you and consult tp support.

They provide me this app and you can also have a try.

http://support.tp-link.com/f/667a2a279b/?dl=1

download and install it on your Android phone.good luck...