HS100 will not connect to Uverse via iOS
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
HS100 will not connect to Uverse via iOS
Model :
Hardware Version :
Firmware Version :
ISP :
Recently my ATT Uverse router restarted [I am assuming an update was made by ATT] and both of my HS100 Smart Plugs disconnected. I have tried multiple times to reconnect via iOS without success. The connection always fails at the last step. I have the same results with both devices. While looking at the network device list, but plugs are listed and marked as 'inactive'.
ATT recommends that both 2.4 and 5 Ghz betworks be named the otherwise it will disable the optimization feature and degrade overall performance. This was not a recent change, it has been this way for some time.
HS100 ver 1.1 IC: 8853A-HS100
iPhone 6s iOS 11.4
Kasa v 2.2.0 build 561
Router: Pace Plc Model 5268AC
Software version: 10.7.0.530220-att
Thanks for any assistance you can provide.
Hardware Version :
Firmware Version :
ISP :
Recently my ATT Uverse router restarted [I am assuming an update was made by ATT] and both of my HS100 Smart Plugs disconnected. I have tried multiple times to reconnect via iOS without success. The connection always fails at the last step. I have the same results with both devices. While looking at the network device list, but plugs are listed and marked as 'inactive'.
ATT recommends that both 2.4 and 5 Ghz betworks be named the otherwise it will disable the optimization feature and degrade overall performance. This was not a recent change, it has been this way for some time.
HS100 ver 1.1 IC: 8853A-HS100
iPhone 6s iOS 11.4
Kasa v 2.2.0 build 561
Router: Pace Plc Model 5268AC
Software version: 10.7.0.530220-att
Thanks for any assistance you can provide.