Please tell me this has been a dream.  A year ago I bought a TP Link Product.  THe serial number was not in the system and it took hours to get someone to register me.  AFter several days of trying to communicate with Technical supportl, I gave up.

Well, Deja Vu.  Today, I tried to register.  Though I registered before, I was not listed.  After about 8 attempts to register my product, I had an unhelpful conversation with the AI device before I spoke to a person.  After an hour on the phone, I had been accused of being a thief, told it could take several days to register my prosduct, and was giving non working links.

I provided photos of the product, the box, the serial number, confirmation of orders and receipts.  I think she was holding out for thew dna of the delivery person.

I wanted the manual, by the way.  Two and a half hours registering again multiple times tonight, and all I have is a non-working link.   I'm actually further behind from when I started.  And I suspect once again, the instructions will be incomplete/wrong and I will spend another week of my life on the phone.

If I didn't go througn this before, I would be wondering if it a new policy was in plaxe to punish American customers for the tariffs.  We are not to blame.    I kept waiting for someone to jump out with a camera saying it was all a joke and I was on TV..  Or maybe someow I ended up on a fake web site staffed by TPLink's competition.

After all this time, I still don't have the manual and they seem to need to undergo an investigation (will they call Interpol?), as to why serial numbers aren't in their database.  It certainly seemed that this was my fault.

Am I missing some sort of cultural reference?  I didn't tap my chopsticks, type in red, give someone a clock wrapped in white, did I?  I will wake up tomorrow and click my heels three times......a company can't survive treating customers this way.