Video clips showing as an "X" in snapshot thumbnails

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Video clips showing as an "X" in snapshot thumbnails
Video clips showing as an "X" in snapshot thumbnails
2019-09-12 17:13:55 - last edited 2019-09-12 18:48:03
Model: Kasa
Hardware Version:
Firmware Version:

We are currently experiencing issues on our cloud where users are seeing a "X" icon on various video thumb nails. Our support team is continuing to look into resolving this issue on the Kasa app.

 

For Android users you still may be able to tap on the icon to play the video.

 

*Update* The issue has now been corrected. If you continue to have this issue in the next couple of days, please let us know.

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