Can't enable remote control from the app

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Can't enable remote control from the app

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Can't enable remote control from the app
Can't enable remote control from the app
2019-10-25 17:48:33 - last edited 2019-10-25 17:53:01
Model: HS107  
Hardware Version:
Firmware Version:

Just bought Kaisa Smart wifi plug 2-outlets. I am trying to turn the Remote Control 'on' through the app but it errors out with the error message- "failed: already bind". 

 

Some googling suggests this may be because the device is bound to some other account but that's not the case as 1) i do not have another account associated with kasa and 2) the error message is different. Anybody else getting the same error? How did you resolve it?

 

I have already tried to remove the device and reconfigure. Still getting the same message.

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Re:Can't enable remote control from the app
2019-10-25 20:18:19

@Mustang5mm 

 

If you are getting a message that the device is already bound, email our support (Support.USA@tp-link.com), be sure to include the MAC address of the plug, and they should be able to unbind the device to the existing account.

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