Bulbs work with Alexa and Kasa apps but not with voice

Bulbs work with Alexa and Kasa apps but not with voice
Bulbs work with Alexa and Kasa apps but not with voice
2020-03-07 19:14:47
Model: LB100
Hardware Version: V1
Firmware Version: 1.8.11

I have several LB100 bulbs and a couple of adapters.  For a long time everything worked perfectly between Kasa, Alexa App and Alexa voice commands.  However, I accidentally reset the devices by toggling the wall switch three times while trying to test something else.  I set everything up again as if from scratch.  Now the commands from the Alexa app and Kasa app work perfectly from my phone.  However, I cannot use voice commands.  Instead I get an error message saying, "Sorry something's wrong.  To control <light bulb name> try disabling the skill and enabling from the Alexa app."  On my wife's phone when I try to control the lights from the Alexa app I get a message saying, "Server is unresponsive."  Despite the "Server is unresponsive," message my wife's phone will still display the accurate state of the device.  It cannot control the device.

 

Any ideas?

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#1
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Re:Bulbs work with Alexa and Kasa apps but not with voice
2020-03-09 20:44:05

@Monroe 

 

Go into your Alexa app, and head to the Smart Home menu, scroll all the way down, select "Your Smart Home Skills", wait for them to load, now tap "TP-Link Kasa". Disable the skill, then enable the skill, you will sign in with the same email and password you are using on the official Kasa app to relink the devices. They should now be discovered by Alexa.

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Re:Bulbs work with Alexa and Kasa apps but not with voice
2020-04-30 05:40:59

@Tony that doesn't work, unfortunately. 

 

Disabled the skill, re-enabled. Logged in fine. 

 

Kasa and Alexa can control the devices directly just fine. Just no voice control, something went wrong... 

 

Seems the skill is the issue. 

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Re:Bulbs work with Alexa and Kasa apps but not with voice
2020-04-30 21:58:28

@Monroe 

 

Does your Alexa voice control work for everything else?

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Re:Bulbs work with Alexa and Kasa apps but not with voice
2020-05-09 21:32:34

I have exact same problem, has this been resolved?

 

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Re:Bulbs work with Alexa and Kasa apps but not with voice
2020-05-10 01:07:17

So I was able to get this to work.  First if you are using the Alexa app on your phone or tablet to activate the TPLink skill it is not properly transporting.

I went to the alexa.amazon.com website on my PC and found that the skill was not there.  I added the skill on the pc website and surprise the light started working.

So,this seems like a coding problem having to do wth the transport of the skill out of the phone app to the actual cloud app.  I would have hoped this would have surfaced during testing but apparently it did not.  I hope this information allows a developer or quality engineer to get this fixed.

This is one of the major griefs with smart devices and external controls, too many bugs and the suggestion is always that the user is doing something wrong or the user's other hardware is not working properly. 

This is pretty sad.

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