Kasa products keeps disconnecting from wifi

Kasa products keeps disconnecting from wifi
Kasa products keeps disconnecting from wifi
2020-04-14 18:46:39 - last edited 2021-03-09 19:49:48
Model: HS105
Hardware Version: V1
Firmware Version: 1.5.4

Lately, every day my smart plugs and Kasa light bulbs (LB120 V1 firmware:1.8.11) have been disconnecting from my internet and I have to restart my modem to make it work again. I have tried a factory reset already and it does not work. The plugs show a still orange light when it's not connected anymore. Can anyone help?

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Re:Kasa products keeps disconnecting from wifi -Solution
2021-03-09 19:49:43 - last edited 2021-03-09 19:49:48
I found out the problem. Sadly, I had to separate my 2.5ghz and my 5ghz network to make it work (even though it is kinda a pain to have two different networks instead of one). The smart plugs seem to only connect to the 2.5ghz network and disconnect when it's on the 5ghz network.
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Re:Kasa products keeps disconnecting from wifi
2020-04-15 14:39:19

@umm 

 

Not sure on the model of your router but try adjusting the wirleless settings. If one plug would go out that device may be suspect but if all smart devices are I would start at the router.

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Re:Kasa products keeps disconnecting from wifi
2021-03-04 02:11:23

Sounds just like my smart plug

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Re:Kasa products keeps disconnecting from wifi -Solution
2021-03-09 19:49:43 - last edited 2021-03-09 19:49:48
I found out the problem. Sadly, I had to separate my 2.5ghz and my 5ghz network to make it work (even though it is kinda a pain to have two different networks instead of one). The smart plugs seem to only connect to the 2.5ghz network and disconnect when it's on the 5ghz network.
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Re:Kasa products keeps disconnecting from wifi
2021-03-09 20:08:42

@umm thank you.  I appreciate the help.  Pretty much exactly not what I wanted to hear though.  (Not your fault).  I may try it soon.

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Re:Kasa products keeps disconnecting from wifi
2021-11-17 01:47:11

@umm Same problem. Just got two Kasa Smart Plugs KP125 (firmware 1.0.3) and they keep disconnecting. They won't stay connected for even one day. They show up in the list of devices but they are grayed out with no on/off button visible. When I click on them I get the "Device Unreachable" saying that they may be "powered off or out of network range." I know they are in network range, and I am actually using a fairly recent and high end TP-Link router (Archer A20). If the plug is powered off it did it by itself. One thing... if I pull the plug out of the socket and then plug it back in it will usually start working again without having to go through setup again.

 

This is obviously an unworkable situation. If I go away for more than a day it will disconnect and I won't be able to turn it back on remotely. I refuse to reconfigure my router to accommodate these plugs. I will return them before I do that.

 

I have two other ones (both KP115) that work fine. They do not disconnect, so it's something about the KP125 plugs I have.

 

Hey TP-Link, I've seen people here and in other threads complain about this issue but you have never provided a reasonable solution (reconfig of router is NOT a solution). I think you should now before I return these and review them online. I am evaluating home security & smart home systems and TP-Link / Kasa will be disqualified over this.

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Re:Kasa products keeps disconnecting from wifi
2021-11-17 02:05:10
Another bit of info... Even when the plugs are disconnected from the app, if I press the button on the side the device plugged into will go on. Also, I already have my 5Ghz wifi named differently than my 2.4 so I don't think that's the issue either.
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Re:Kasa products keeps disconnecting from wifi
2021-11-21 18:27:15

@JohnB2 Since TP-Link will not respond with a solution, I will return my smart plugs, never to buy a TP-Link/Kasa product ever again.

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Re:Kasa products keeps disconnecting from wifi
a week ago

@umm could you elaborate what you had to do to separate my 2.5ghz and my 5ghz network?

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Re:Kasa products keeps disconnecting from wifi
a week ago

@Dcb15 

Different SID for the different radios.  I do not recall if I set up a second access point for that one.

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Re:Kasa products keeps disconnecting from wifi
a week ago

@Dan_G That did not work for me. It continued to disconnect so I returned them. Very disappointing that TP-Link never responded here with a solution. I will not buy their products again.

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