Does Kasa/TP-Link support reply to emails?

Does Kasa/TP-Link support reply to emails?
Does Kasa/TP-Link support reply to emails?
2020-07-27 22:27:48 - last edited 2020-07-27 22:28:49
Model: KC300
Hardware Version: V1
Firmware Version: 1.0.16

I sent an email request for support to Kasa/TP-Link support over a week ago with a question about my KC300S camera system. One of the cameras charges extremely slowly. If I bring it inside and leave it plugged in all night, the battery level might go up from 30% to 40%. The other camera in the pair goes from 30% to 99% using the same cable and same charger in a few hours. I sent the email over a week ago and I never got any reply.

 

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Re:Does Kasa/TP-Link support reply to emails?
2020-07-28 17:15:43

@DanS_NH 

 

Yes, the support team does currently respond to emails. They may be backed up at the moment.

 

In the meantime you can reach support by means of chat: link

 

You can also send an email here too: kasa.support@tp-link.com

 

Regarding the cameras that does seem odd so I would continue to reach out to them by other means.

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