Smart Home Community > Apps and Integrations > Kasa app won’t work
< Apps and Integrations

Kasa app won’t work

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Kasa app won’t work

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Kasa app won’t work
Kasa app won’t work
2020-10-10 09:03:46 - last edited 2021-02-18 16:51:55

iOS 14

kasa app won't connect to internet

was all fine with one smart plug, went to add a second and all stop working. Reloaded app, reset phone and plugs, reset wifi and app can't load past login screen as it just says can't connect to the internet. 
please no suggestions about my wifi, it's fine or about app permissions, all fine too.

this is very frustrating anyone got any suggestions?

  1      
 
  1      
 
#1
Options
1 Accepted Solution
Re:Kasa app won’t work-Solution
2020-10-12 20:45:28 - last edited 2021-02-18 16:51:55

@Tony no VPN. 
 

Set it all up on a different phone with my account and it started working again on the first phone. Must have been some bug in the app that got stuck on the permissions or my TP account login or something?

Recommended Solution
  2  
  2  
#3
Options
3 Reply
Re:Kasa app won’t work
2020-10-12 16:22:50 - last edited 2021-02-18 16:51:55

@Hoppyjj 

 

To log into the app you do not need Wi-Fi so if you are seeing that even on the cellular connection something else may be blocking connectivity. 

 

Do you have a VPN connection enabled on your phone?

  0  
  0  
#2
Options
Re:Kasa app won’t work-Solution
2020-10-12 20:45:28 - last edited 2021-02-18 16:51:55

@Tony no VPN. 
 

Set it all up on a different phone with my account and it started working again on the first phone. Must have been some bug in the app that got stuck on the permissions or my TP account login or something?

Recommended Solution
  2  
  2  
#3
Options
Re:Kasa app won’t work
2020-10-13 18:40:16 - last edited 2021-02-18 16:51:55

@Hoppyjj 

 

I assume signing in with a different device may be reset something.

  0  
  0  
#4
Options

Information

Helpful: 1

Views: 1680

Replies: 3

Related Articles
App won’t open
345 0
Kasa Smart WiFi Outdoor Plug KP400 won’t set up
427 0
About Us
Press
Copyright © TP-Link USA Corporation. All rights reserved.