Smart Home Community > Kasa Smart Plugs > Smart Plug HS103 and Kasa App disconnects internet at router when trying to setup plugs

< Kasa Smart Plugs

Smart Plug HS103 and Kasa App disconnects internet at router when trying to setup plugs

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Smart Plug HS103 and Kasa App disconnects internet at router when trying to setup plugs

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

ScottJ79

2021-01-11 23:11:09 - last edited 2021-02-04 23:40:00

Posts: 2

Helpful: 2

Solutions: 1

Stories: 0

Registered: 2021-01-11

Smart Plug HS103 and Kasa App disconnects internet at router when trying to setup plugs

2021-01-11 23:11:09 - last edited 2021-02-04 23:40:00

I just obtained a four pack of the HS103 smart plugs first time. I downloaded the Kasa app to set each plug up. As I go through the process to link the plug and the app it disconnects my whole internet. My Netgear Nighthawk router gets disconnected and shuts my whole houses net down. I do not know if its the app or the product itself but it will not let me set the products up and I have no idea why that is. Anyone have these issues and figure it out? Otherwise I am returning them. To many other plugs out there to have to deal with this. Thanks for the help.

Scott

1 Accepted Solution

ScottJ79

LV1

2021-02-03 21:22:07 - last edited 2021-02-04 23:40:00

Posts: 2

Helpful: 2

Solutions: 1

Stories: 0

Registered: 2021-01-11

Re:Smart Plug HS103 and Kasa App disconnects internet at router when trying to setup plugs-Solution

2021-02-03 21:22:07 - last edited 2021-02-04 23:40:00

@SharonM I updated firmware on router and it fixed it.

Recommended Solution

5 Reply

Tony

2021-01-12 18:52:42

Posts: 6306

Helpful: 1626

Solutions: 165

Stories: 41

Registered: 2018-11-06

Re:Smart Plug HS103 and Kasa App disconnects internet at router when trying to setup plugs

2021-01-12 18:52:42

@ScottJ79

I've seen smart plugs rebooting, but not capable of taking down a router?

If you are noticing your network going down, that usually pertains to IP conflicts. I'm not sure if you are doing any static IP addressing in any of your network products, but I would look over your network to verify that.

I would also follow up with your router manufacturer as well so they can go over the logs to see the potential cause.

ScottJ79

LV1

2021-01-12 19:27:44

Posts: 2

Helpful: 2

Solutions: 1

Stories: 0

Registered: 2021-01-11

Re:Smart Plug HS103 and Kasa App disconnects internet at router when trying to setup plugs

2021-01-12 19:27:44

@Tony Yeah I do not know. It is the only item I ever tried hooking to my internet that has done this. Other brand smart plugs hooked up great but these are not.

SharonM

LV1

2021-02-03 20:23:48

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2021-02-03

Re:Smart Plug HS103 and Kasa App disconnects internet at router when trying to setup plugs

2021-02-03 20:23:48

@ScottJ79

Just got an outdoor plug and I am having same issue with my netgear modem/router.

Did you resolve or return? Thanks

ScottJ79

LV1

2021-02-03 21:22:07 - last edited 2021-02-04 23:40:00

Posts: 2

Helpful: 2

Solutions: 1

Stories: 0

Registered: 2021-01-11

Re:Smart Plug HS103 and Kasa App disconnects internet at router when trying to setup plugs-Solution

2021-02-03 21:22:07 - last edited 2021-02-04 23:40:00

@SharonM I updated firmware on router and it fixed it.

Smart Plug HS103 and Kasa App disconnects internet at router when trying to setup plugs

Smart Plug HS103 and Kasa App disconnects internet at router when trying to setup plugs

Information

Voters 0

Tags