Camera won’t reset- amber light stays on

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Camera won’t reset- amber light stays on
Camera won’t reset- amber light stays on
2021-02-25 01:58:23
Model: KC120
Hardware Version:
Firmware Version:

Hi! We used our kc120 for a few years but haven't recently. I wanted to pull it out again and reconnect it. I went through the steps on the app to reconnect but the reset button doesn't work when I hold it down for 5/15/30 seconds. Also, the amber light is constantly on, no blinking. I've unplugged and plugged back in. I'm not sure what else to try. 
Thanks in advance for your help! 

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Re:Camera won’t reset- amber light stays on
2021-03-03 16:50:19

@CSury 

 

Make sure the original power plug and cable is being used, and not a different one. Both the plug and USB cable are white. If you are using the original cable and moving the camera to another outlet does not work you may need to contact our support team.

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