Cannot connect 2nd KC310 camera

Cannot connect 2nd KC310 camera
Cannot connect 2nd KC310 camera
2021-03-31 18:51:40
Model: KC310S2
Hardware Version:
Firmware Version:

I have connected my camera hub and the first camera successfully.  I am receiving movement notifications and can watch real time through this camera.

When I go through the process for the 2nd camera, it will flash green, then when the hub tries to find the camera, the camera starts flashing red after a few seconds.  I've pressed the sync button for 20 seconds to reset several times and started the connect process with the same results (flashing red light).  

There are no updated available, so I'm not sure what else to try.  Do I have a defective camera? 

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Re:Cannot connect 2nd KC310 camera
2021-04-07 20:38:40 - last edited 2021-04-07 20:39:12

@DebbieShaver 

 

Here are various steps to try: link

 

Should those step still fail the camera may have an issue which I would reach out to support here: link

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