Strips don’t light up completely

Strips don’t light up completely
Strips don’t light up completely
2021-04-20 01:03:40
Model: KL430
Hardware Version:
Firmware Version:

I just installed light strips under my cabinets. I haven't synced them yet but when I turn them on the first part of the strip until the first cut line won't light up. The rest of the strip lights up though. The weird part it is doing it on both strips even though they aren't connected to each other. 

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#1
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7 Reply
Re:Strips don’t light up completely
2021-04-20 17:16:26

@Derekwd 

 

If after setting up the light strip the same section does not light up at all there may be an issue with it. I would reach out to our support team at that point: link

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#2
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Re:Strips don’t light up completely
2021-04-22 15:02:12

that section of the strips still isn't working. The other weird thing is that the strips will connect to the app but I can only turn them on and off, I can't change the colors, they just keep flashing different colors when they are on.

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#3
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Re:Strips don’t light up completely
2021-05-17 08:08:46

Check for any visible loose connections, make sure all of your connectors and wires are in place and have not fallen out. 

 

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#4
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Re:Strips don’t light up completely
2021-05-19 03:36:25

A quick test using a multimeter to verify the voltage across the two output wires, or voltage between the DC plug's inner pin and outer barrel should indicate a voltage differential. If it shows a voltage less than its rated voltage, you may have a malfunctioning power supply.
Black Magic Specialist in Ujjain

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#5
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Re:Strips don’t light up completely
2021-05-27 09:26:46

I think you've a defaulted power supply , If you have several power supplies, then try a different power supply onto the same strip to see if this now works. If it does, then you have a faulty power supply and will need a new one.

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#6
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Re:Strips don’t light up completely
2021-06-12 07:07:45

The bulbs should work with 220~240V. However, the KL125 is sold in the US region. The KL130 or the Tapo L530E would be the models for your region.

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#7
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Re:Strips don’t light up completely
2021-09-06 13:05:08

How can i know that my link is a visible to connect many connections, so check please and i'm sure this is a visible to connect connections.

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#8
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